Every messy order,
turned into a clean ticket.
Customers type, talk, or send a photo of what they need. Hubena Orders reads it, matches it to your catalog, and hands you a ready-to-fulfill order — no app for them to download.
Three steps, every time an order comes in
Free text does the understanding. Buttons do the executing. Nothing changes on an order until someone confirms it.
Customer messages naturally
Typos, dialects, voice notes, a photo of what's in the fridge — Hubena reads it the way a shopkeeper would, not the way a form expects.
AI matches your real catalog
Every item is checked against your actual products, brands and sizes — with a confidence score, not a guess dressed up as one.
Order is edited with buttons, not luck
Quantity changes, swaps and removals go through WhatsApp buttons and a confirmation step — so "remove the milk" never touches the wrong item.
The parts that keep an order honest
No feature here is aspirational — this is the same order-safety logic running underneath the chat.
Explicit confirmation, always
Adding, removing or replacing an item is proposed by AI but only applied after the customer taps confirm. No silent order rewrites.
Stable item tracking
Every line item has its own ID, so "change the water" affects the water item — not whatever the AI guessed was closest.
New order ≠ old order
"new order" — typos and all — starts a clean draft instead of quietly merging into yesterday's order.
Addresses need a yes
An AI-read address is proposed, never auto-saved. Customers confirm it or send a live location before it's used for delivery.
Multi-tenant by default
Each store's catalog, staff, orders and conversations are isolated — one dashboard, unlimited shops.
Human takeover, on demand
Any conversation can be handed to a real staff member, and the AI steps back until it's handed back.
Shops that already take orders on WhatsApp — just badly
If your phone is the order desk, Hubena is the layer that makes it scale past the owner's own memory.
Let's see your first ten orders through it.
No migration, no new app for your customers. Connect your WhatsApp Business number and your product list — the rest is a conversation.